To start the return process for your order, please enter your email address or phone number and the order number below.
How do I return?
- Enter your order number and email address in the fields above and click Start
- Follow the instructions and select the items you want to return
- You will get a confirmation email with the shipping guidelines once the return request is approved
What items are returnable?
You can return your items within 30 days of receipt of your shipment.
- They must be in original condition
- For clothing, unwashed and unworn
- In the original packaging
- Gift Cards are non-returnable
Free gifts or promotional items must also be returned if by returning goods the final order value falls below the value valid for the promotion to stay valid.
Promotion - Spend £100 and receive a free gift
The original order is for 3 items at £39.99 per item giving you an order total of 119.97, you qualify to receive the free item.
Should you return one item, the final value of the order will decrease to £79.98 and will therfore fall below the £100 required to qualify for the free item. The free item must be returned with the item you send back.
Should the free item not be returned, the full retail value of that item will be deducted from your refund.
Are there any charges for return?
- There are no charges for return for UK orders.
- Original shipping charges are non-refundable
- You are responsible for the charges of the return shipping outside of the UK
How soon will I get my refund?
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 10 working days.