UK mainland deliveries
UK Deliveries
£3.99 on all orders under £50. Free on orders £50 and over
- Sent via Royal Mail 48 Hour with delivery confirmation
- Orders must be placed before 1pm for despatch the same day.
- Orders placed after this will be despatched the next working day.
- Tracking details will be emailed to your registered address and mobile number (if provided).
- Does not apply to Trade Orders.
£4.99 service available
- Sent via Royal Mail 24 Hour with delivery confirmation
- Orders must be placed before 1pm for despatch the same day.
- Orders placed after this will be despatched the next working day.
- Tracking details will be emailed to your registered address and mobile number (if provided).
*Please note, if you are not available to receive and sign for your order, we cannot be responsible for goods “left in a safe place” and accessible to others should you request this option via our carrier.
Orders processed in 1-2 days.
Orders placed on a Friday will be despatched the next available working day. At the present time we do not offer a Saturday delivery option.
Order tracking
All orders are despatched using tracked services.
A tracking link will be sent to your registered email address upon collection from our warehouse facility by the relevant courier service.
Also, if you have provided us with a mobile number, a text will be sent to this device with the tracking details.
Returns & Refunds
Christmas 22 orders.
Orders placed from 8th November 22, can be returned for refund no later than 20th January 23.
I have received a faulty item or the item has become faulty.
In the unlikely event that you receive an item that is faulty or your item has developed a fault that is considered to be a design issue, please do not hesitate to contact us via any of the below methods:
Phone 07951 568500
Email deb@belledivino.co.uk
We will the investigate and endeavour to resolve your issue as quickly as possible.
Gift Vouchers
GIFT E-VOUCHERS
Gift Cards are available to purchase and redeem on our online store.
Please treat this voucher as cash. Ruby Shoo will not accept any liability for lost, stolen or damaged vouchers.
Gift Vouchers are not refundable.
Vouchers are valid for 12 months.
No change or cash can be given against unused voucher balances.
Can I change/amend my order?
We look to despatch your order in as efficient manner as possible.
Should you wish to cancel or amend your order, please contact our help desk on +44) 7951 568500 as soon as possible after placing the order. We will endeavour to halt the order process and make any changes requested.
Discounts and promotions
From time to time we offer various different promotions and discounts.
Details of these can usually be found on the website, via our newsletter and on the following social media platforms.
How do I know my order is successful?
Upon completion of your order, an order confirmation email will be sent to the email address registered when placing the order.
I have received an incorrect item or an item is missing
In the unlikely event that you receive an item that is not as ordered please do not hesitate to contact us via any of the below methods:
Phone 07951 568 500
Email belledivino@yahoo.com
We will the investigate and endeavour to resolve your issue as quickly and efficiently as possible.
Payment enquiries
Should you have any queries relating to your Debit / Credit card or Paypal payments or any payment questions in general,
please contact our help desk on 07951 568 500 and they will be happy to assist.
Payment card information
All debit/credit card transactions are cleared using Shopify merchant services. None of your card details are kept by our servers once the payment has been processed by Shopify.
Rubies Rewards Program
Rubies are reward points earned on each order placed at Rubyshoo.com (excluding gift card purchases)
- For every £1 spent before duties and taxes you earn 5 Rubies. If goods are returned, the applicable amount of Rubies is removed from your rewards balance.
- Like us on Facebook - you earn 50 Rubies
- Have a birthday - you earn 200 Rubies Customers must enter their birthday at least 30 days in advance of the date to receive birthday points.
- Refer a friend to Rubyshoo.com by using your referral link and once your friend places an order using the link you both receive a £3 off voucher.
100 Rubies amounts to £1 which can be spent against your next order by logging in with a one-time sign in link, then using the unique voucher code at the checkout to redeem your points.
Careers
Sorry there are no vancies at the moment
I have a complaint!
We are very sorry to hear this. We value our customers and apologise for any inconvenience your issue may have caused.
Please do not hesitate to contact us via any of the below methods:
Phone 07951 568 500
Email deb@belledivino.co.uk
We will the investigate and endeavour to resolve your issue as quickly and efficiently as possible.
Head office information
Our Head Office is located:
Belle Divino Limited
21 Farewell Lane,
Burntwood
Staffordshire
WS7 9DW
Company Number 06366819