Security & privacy

We safely process all credit and debit card transactions using industry-standard security measures, including SSL


UK (Mainland)

FREE on all orders over £40. Sent via DPD NEXT DAY

Tracking details will be emailed to your registered address and mobile phone (if provided).

Europe and Rest of World

All Orders Shipped by DHL tracked courier service.
Estimated delivery 3-7 working days.
Postal charges vary by destination address.
Select country at checkout to view charges.

Tracking details will be emailed to your registered address.

*Please note, you may be charged additional handling fees and taxes as your order passes through the receiving country’s customs. Any charges the customs service adds to the shipment must be paid by the person receiving the parcel.

Ruby Shoo has no control over these charges and unfortunately we are unable to inform you what the potential cost might be, as customs policies and import duties vary widely from country to country.

If in doubt, it may be a good idea prior to purchase to contact your local customs office for advice, as we would be disappointed should you be surprised by charges you were not expecting that were out of our control.

Order before 1pm on weekdays for same day despatch. Please note that during sales and holiday periods we do our best but can't always guarantee same day dispatch.


If you are not completely satisfied with your purchase, you may return it to us within 30 days of the date of dispatch.

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