Terms & conditions


Thank you for visiting rubyshoo.com (the website). These general terms and conditions ("Terms and Conditions") are applicable on all purchases on this website.?This website is operated by G.H. Warner Footwear Limited, a public limited company incorporated under the laws of the UK, with its main offices at Mercury House, Lea Road, Waltham Abbey, Essex EN9 1AT, registered at Companies House, UK under registration number 1169658 with VAT No. 504 6468 50. G.H. Warner Footwear Limited is a subsidiary of Warndell Investments plc located at Mercury House, Lea Road, Waltham Abbey, Essex EN9 1AT (hereinafter collectively: "rubyshoo.com")?The terms rubyshoo.com, "we", "us" and "our" when used in these Terms and Conditions means rubyshoo.com and its subsidiaries, divisions, branches, affiliates or companies under common ownership or control of rubyshoo.com. The terms "you" and "your" when used in these Terms and Conditions means any person purchasing products on / through this website.

Governing Provisions

Purchasing of products on this website is subject to all applicable laws and regulations and to these Terms and Conditions. You accept, without limitation or qualification, these Terms and Conditions, which form a legally binding agreement between you and rubyshoo.com, when the first of the following occurs: (a) you order goods through this website; (b) you pay for the ordered goods; (c) you have received delivery of the whole or any part of the ordered goods; or (d) you have otherwise assented to these Terms and Conditions. If you do not agree, please exit this Website. These Terms and Conditions may be changed by us from time to time without specific notice to you. The latest Terms and Conditions will be posted on the Website, and you should always review these Terms and Conditions prior to using the Website to ensure that you have a current understanding of the Terms and Conditions under which you are permitted to access this Website. If you cannot access the Terms and Conditions via the Internet, we can provide a copy of the most recent Terms and Conditions by e-mail upon request. Please e-mail us at customerservices@rubyshoo.com.

Entire Agreement

These Terms and Conditions (together with our Privacy Policy, which is expressly incorporated herein by reference and can be accessed on this Website) contain the entire understanding between you and us with respect to use of this Website and no representation, statement, inducement oral or written, not contained herein shall bind any party to this agreement. No additional or different terms or conditions will be binding upon us unless specifically agreed to in writing by an officer of rubyshoo.com. No other representative has any authority to waive, alter, vary or add to the terms hereof. Before using this Website please read through all these documents carefully.


This Website is a business and commercial site. As such, it is not intended for children or minors under the age of 18 years without the permission of a parent or guardian. In addition, you must be at least 18 years of age to make a purchase on this Website.

General Ordering Information

Orders can be placed any time, 24 hours a day, seven days a week. We can only fulfill an order if the delivery address is a home or office address in one of the countries we ship to. Please see the link on this Website to Frequently Asked Questions ("FAQs") for a list of countries where we ship to. An order is placed once you click the ‘proceed to checkout’ button on the "Shopping Cart" page in the ordering process. By clicking the ‘place order’ button, your order is sent to us as displayed. Once we have received your order, an automated confirmation of receipt will be sent to the e-mail address specified by you in the ordering process. The e-mail will contain your order number and the details of your purchase. The purchase agreement has now been completed. We reserve the right to refuse your order or to cancel the purchase agreement. When you send us your order, we may run certain checks on it before the order is fulfilled. These checks may include verifying your address and creditworthiness. By submitting your order, you agree to this.


The prices for the products displayed on the Website are inclusive of Value Added Tax (V.A.T.). On adding a product to your shopping cart, V.A.T. at the current rate in the UK, will be added to the amount of your purchase. Shipping costs are applied per order. The exact shipping costs depend on the country to which your order is shipped. For details on the rates per country please see the link on this Website to the FAQs page. The prices displayed on the Website are subject to change. We reserve the right to change prices at all times and without notice. The prices displayed on the Website at any moment are only valid at that moment. Although the Website is composed with care, it may happen that the pricing information on the Website contains errors. We are not bound by our offer and we reserve the right to cancel your purchase in the event of spelling, pricing, or other errors in the website information.

Right to Refuse Order and Cancel Purchase

We reserve the right, for whatever reason, to refuse any order or to cancel any purchase. Some of the situations in which we may do so are: (a) the product(s) is (are) not available and/or not in stock; (b) your billing information is not correct or not verifiable; (c) your payment is not confirmed/authorized by our automated payment confirmation service; (d) the displayed price of the product(s) was incorrect; or (e) we could not deliver at the address provided by you.


Products should be checked upon delivery. If it appears that the products, at the time of delivery, are damaged, do not accept the shipment. We will refund the purchase price and all shipping costs as soon as we have processed your return. If, after you have accepted delivery, you are not happy with what you ordered and wish to return the products, you may do so within 30 days from your order date, as long as (a) the products are unwashed and not used in any way; (b) the products are in their original undamaged packaging (a carefully opened package will not be considered damaged); (c) the product is complete: e.g. both items of a pair must be returned; You may not return: (a) products that are tampered with; (b) products which are personalized in any way; (c) product bought in shops other than rubyshoo.com' website.

Limitation of Liability

In no event shall rubyshoo.com be liable for any indirect, incidental or consequential damages of any kind, whether for breach of any warranty or otherwise. In no event shall our aggregate liability to you arising under or in any way related to your purchase order, the transaction to be entered into pursuant to it or these Terms and Conditions exceed the total amount paid by you for the products purchased. For the avoidance of doubt, nothing contained herein shall limit rubyshoo.com liability for death or personal injury arising out of its negligence or for fraudulent misrepresentation.


You will cooperate fully with us and will provide all reasonable assistance in the event we recall any product(s). You shall notify us immediately if you know or suspect there is a possibility of products becoming or needing to become the subject of a recall.

Force Majeure

rubyshoo.com shall not be liable for any damage as a result of any delay or failure to deliver due to any act of God, act of you, embargo or other governmental act, regulation or request, fire, accident, power outage, strike, slowdown or other labour difficulties, war, riot, act of terrorism, delay in transportation, defaults of common carriers, inability to obtain necessary labour, materials or manufacturing facilities or, without limiting the foregoing, any other delays beyond rubyshoo.com's control. In the event of any such delay the approximate indicated date of delivery shall be extended for a period equal to the time lost because of the delay. Your exclusive remedy for other delays and for rubyshoo.com's inability to deliver for any reason, shall be cancellation of your order for such products upon provision to rubyshoo.com of written notice to that effect. To cancel a web order, please call or email customer service within 2 hours with your order number and a description of the action to be taken. Email: customerservices@rubyshoo.com by phone 0845 2704980.

Intellectual Property Rights

The rubyshoo.com logo, all product names, all page headers, all custom graphics, all button icons, all trademarks, service marks and logos appearing on this Website, unless otherwise noted, are service marks, trademarks (whether registered or not) and/or trade dress of rubyshoo.com (the "Marks"). All other trademarks, product names, company names, logos, service marks and/or trade dress mentioned, displayed, cited or otherwise indicated on the Website are the property of their respective owners. You are not authorized to display or use the Marks in any manner without our prior written permission. You are not authorized to display or use trademarks, product names, company names, logos, service marks and/or trade dress of other owners without the prior written permission of such owners. You shall not tamper, alter, detract from or otherwise change any of the Marks on the products. We retain all intellectual property rights in the products and you undertake that you shall do nothing which may damage, detract from or otherwise harm rubyshoo.com's ownership in and/or the value of such intellectual property rights. The use or misuse of the Marks or other trademarks, product names, company names, logos, service marks and/or trade dress or any other materials contained herein, except as permitted herein, is expressly prohibited.

Governing Law and Jurisdiction

These Terms and Conditions and the transactions governed by these Terms and Conditions shall be exclusively governed by the laws of England, and you agree to submit to non-exclusive jurisdiction of the English Courts. If you have any questions regarding these Terms & Conditions, you may refer to our FAQs page or e-mail us at customerservices@rubyshoo.com. You may also contact us at: rubyshoo.com Mercury House Lea Road Waltham Abbey Essex EN9 1AT 0845 2704980.

Free Bag Offer (July 2015)

Single free gift product per order.

When returning any items that were included in your qualifying order. Please ensure that sufficient items are retained to ensure the order continues to qualify for the free gift product.
Should this not be the case please ensure that any free gift product is also returned. Any items not returned will be charged at the  full recommended retail price via a reduction in any refund due.

Discount Codes

From time to time we will offer discount codes and various other promotional activities. In general, all codes are issued to be valid when used to purchase full price (non-sale) items.

An order can contain a mix of items at full and reduced prices. However, the discount will be calculated on the value of the full price items only.

Codes isssued via the help desk may or may not allow discount on sale items depending on the reason for which they were issued.


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